YOU CAN ORDER ANY TIME
We are working from home, as fast as we can.. It is business as usual for us, but with 3 children under 5 and reduced childcare, replies in the day time may be slower than usual
Photo jewellery - Whilst we are all going through this lockdown, we will still be making orders every day, and will still aim to send proofs as fast as possible, but they make take longer than usual to send
Ashes jewellery - You can order any time, turnaround is normally 10 days from receiving your ashes. At the moment, this may take a couple of days longer
You can check delivery dates for each product on the product page. You can also choose your delivery date at the end of the checkout.
If you need to, you can still email us on Hello@annalise.co.uk
Royal Mail Covid Update from 21/12/20
Please note that despite best efforts, some areas of the Royal Mail network are still heavily affected by Covid. As a result of this, Royal Mail have suspended all compensation on delivery charges that fail to be delivered within a given time. You can still choose the Tracked or Special services, we will still send your order using this service, but should it not be delivered within the usual time frame, we will not be able to offer a delivery charge refund. We will however make an exception out of our own pocket for orders delayed by more than 48 hours. Please understand this is well out of our control, and we cannot know which postcodes will be affected at the time of ordering. Thank you
FREE UK DELIVERY ON EVERYTHING
All orders are eligible for Free UK delivery. You can choose to pay for faster delivery at the end of the checkout if you need too
FREE EU DELIVERY ON ORDERS OVER £99
Standard delivery from £2.95 and takes 6 - 10 days. Standard delivery is Royal Mail tracked and signed. You can pay for DHL delivery if you need it faster
REST OF THE WORLD FREE OVER £99
Delivery to the USA and the rest of the world from £2.95 or free over £99. If you need it faster, you can choose to pay for DHL at the checkout
FREQUENTLY ASKED QUESTIONS
If you need your order delivered faster than the times quoted on our website please contact us ASAP to see what we can do for you
All of our jewellery is made from .925 Sterling Silver. Any charms that then have rose gold detailing will be 18ct Rose Gold. All other non-personalised Annalise charms will also be made from .925 Sterling Silver. Charms that have gemstones i.e Sapphire or CZ will be noted in the description!
It's best to check each listing individually, but every jewellery order comes gift wrapped in a silk pouch and box. Some orders including pendants and bracelets may also come with an extra gift bag
Depending on the product, most personalised orders take around 1 - 3 days to hand craft. Some personalised products like our 'Locket Photo Printing' is posted the same day when ordered before 3pm. UK delivery then takes another 1-3 days. International delivery takes 5 - 7 days
We are based in Portsmouth UK. All of our orders are hand finished by us in house and posted as soon as possible with the Royal Mail. You can be assured you are buying local from the UK!
We work hard to make sure every order that goes out is perfect. We are only human, if something has gone wrong we would prefer to put it right! You can return your order up to 365 days after purchase provided we have had a chance to correct any issues.
If you have simply changed your mind, and the product isn't personalised and hasn't been worn... You can return it for a full refund. Please contact us with any issues or queries!